Using Arbor

Setting up your account

• How do I set up my account or log in?
  Information relating to logging on via the Portal or the App can be found here. 

• What shall I do if I am having problems logging in?
  Most issues can be resolved simply through this guide: Troubleshooting Login Issues. However, if you still experience difficulty, please contact us (admin@westminsteracademy.org.uk); we would be happy to help get you set up.

• How can I add another child on Arbor?

Please follow the instructions below:

• On the Parent Portal (Website):

1. Log in to your existing account.
2. On the homepage, click the arrow next to your current child's name on the top left.
3. Select the other child from the list.
4. If it is your first time viewing this child, you will need to enter their date of birth to verify your access. 

• On the Parent App:

1. Open the app and tap the profile icon on the bottom right.
2. Click 'switch student'.
3. Choose the child you wish to view. If it is the first time, you will be prompted to confirm their date of birth. 

Note: If you cannot see your other child, you must contact us at Westminster Academy to link your accounts. 

• How can I get started on Arbor?

Please see this Introduction to Arbor to find out how you can make the most of the platform.

Arbor Pay

• How do I make payment for lunches or top up my child's lunch money? 
  Please click on How to make lunch payments or top up your child's Arbor account and follow the instructions. More information can be found here.

• How do I pay for a locker key on Arbor? 

Please follow the instructions below:

Accessing the Arbor School Shop via App: Open the Arbor App, go to the main menu, and select 'School Shop'.

Via the website (Parent Portal): Log in to WA's Arbor site. Scroll down to the School Shop section on the dashboard, or select your child and find 'School Shop' in the left-hand menu.

Purchasing Items

• Click on the item you wish to purchase. For example locker key.

• Viewing purchases and invoices

  1. Enter the required quantity (maximum 9 items per transaction; for more, repeat the process).
  2. Click 'Buy Product' or 'Order'.
  3. If the item has a cost, click 'Pay Now' to pay immediately, or 'Add to Basket' to pay for multiple items together.
  4. Enter your card details (Visa or Mastercard only). Note: You may be asked for additional authentication (e.g., via your banking app) due to security regulations. 
  5. To view items you have already bought, go to the School Shop section and select 'Invoices'.
     • Purchases will show statuses such as 'Paid' (green text) or 'Issued' (black text).
     • Note: You will not receive a confirmation email, but you can see all invoices in the app/portal. 

• How can I pay for educational visits on Arbor?

​Please follow the instructions below:

Steps to pay for a trip

1. Log in: Open the Arbor Parent App or go to the Parent Portal website.
2. Navigate to 'Trips': Click the menu icon and select 'Trips'.
3. Select the relevant trip: Look under the 'Trips Open' section for the trip you want to pay for.
4. Sign up and pay:
   • Click on the trip to see details (date, time, price).
   • Click the green 'Sign Up' button.
   • Add the payment to your basket or pay immediately.
5. Complete payment: Enter your card details (Visa or Mastercard).
6. Confirm: Once paid, your child’s status will change to "confirmed," and the trip will move to the 'Upcoming Trips' section. 

Timetable and detentions

• How can I view my child's timetable and after-school clubs and detentions?

Your child's timetable will appear in the calendar section in green.

If your child is part of an after-school club you will see this on your child's timetable and it will appear in orange. If your child has a detention it will also appear on your child's timetable as orange.

Please read more here.

• Why am I getting detention notifications from Arbor via email?

Parents will be notified by email regarding detention(s) and these take place after school. Please bear in mind that teaching staff will not be able to respond to your query related to the detention immediately due to their teaching schedules but if you have a query, they will endeavour to respond to you in due course.

Please click here to see how you can find more information regarding your child's detention.

Attendance

• How can I view my child's attendance information or get access to my child's attendance certificate?

For further information, please click here.

Parents' Evening bookings

We no longer operate Parents' Evening bookings via Arbor. Please visit School Cloud to make a booking.

You can find more information about School Cloud here.​